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Direct Channels is a
dialogue agency.

Our words enlighten. They teach. They make you think. They make you feel. Our words motivate change. They entice you to act. They boost confidence, deepen trust, and broaden expectations.

Applied to your business, our words have the power to lift conversation to sales and conversion to profits.

Who we are

We are the experts that create the dialogue that makes significant contributions to your bottom line. We build profitable relationships, further business goals, and drive tangible metrics. Our methods are creative, engaging, and gratifying – tailored to your needs, the needs of your staff, and the needs of your vendors, prospects, and customers. We are a proven team of professionals committed to you, your people, and the success of your programs – with the credentials and results to prove it.

Who we are

We are the experts that create the dialogue that makes significant contributions to your bottom line. We build profitable relationships, further business goals, and drive tangible metrics. Our methods are creative, engaging, and gratifying – tailored to your needs, the needs of your staff, and the needs of your vendors, prospects, and customers. We are a proven team of professionals committed to you, your people, and the success of your programs – with the credentials and results to prove it.

What we do

We combine robust competencies in both targeted sales strategy and marketing to deliver a fresh, integrated, and effective approach that will exceed your present-day outbound, inbound, online chat, customer service, and face-to-face sales and training program objectives. We grow our clients’ businesses through the development of deep customer connection, training, and maintenance to transform service and sales dialogue into exceptional moments that are compelling, distinctive, energetic, personable, and unforgettable.

How we do it

We use words with clarity and passion that promise results – and deliver them – to every client with which we have had the pleasure to work. But don’t take our word for it. In their own words, clients including American Express, CT Legal, Groupon, AIG, have outperformed their most aggressive goals with increased customer acquisition and satisfaction, higher conversion rates, improved sales performance and retention, and sustained revenue growth. At the same time, they enjoy the internal benefits that come with increased job satisfaction and personal advancement.

How we do it

We use words with clarity and passion that promise results – and deliver them – to every client with which we have had the pleasure to work. But don’t take our word for it. In their own words, clients including American Express, CT Legal, Groupon, AIG, have outperformed their most aggressive goals with increased customer acquisition and satisfaction, higher conversion rates, improved sales performance and retention, and sustained revenue growth. At the same time, they enjoy the internal benefits that come with increased job satisfaction and personal advancement.

Our clients include:

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Now it’s your turn to get the results you want. Let us take you beyond standard scripts to shift behavior and empower people. Let us translate your brand’s promise into your goal’s fulfillment.

Words. They are how you connect, enable, and grow. They are your promise, your planning, and your proof. Our words lead to the actions that speak plenty loud for businesses like yours.